An online store looks simple from the outside: a website, products, orders. Behind it sit processes that decide whether customers come back — how returns work, how complaints are handled, what suppliers agreed to deliver and when. These are the documents e-commerce founders usually need first.
| Document | What it’s for | Price |
|---|---|---|
| Business Plan | Clarifies your market, margins and costs — and supports funding conversations. | $79 |
| Returns & Refunds SOP | One clear process for returns, so staff and customers know what happens. | $29 |
| Customer Complaint Handling SOP | Keeps response quality consistent. | $29 |
| Warehouse SOP | Standardizes receiving, picking, packing and dispatch. | $29 |
| Vendor Agreement | Puts supplier terms, lead times and quality in writing. | $39 |
| Freelancer Service Agreement | Covers designers, developers and marketers you engage. | $39 |
| Customer Service KPI Framework | Targets for response time, resolution and satisfaction. | $29 |
Every document is customized for your business, available in 80+ languages and delivered within 24 hours. A second language is +$7.
Choose any four customized documents. Customized for your business, delivered within 24 hours.
Most online stores start with a returns SOP, a complaint-handling SOP, a vendor agreement and a warehouse or fulfillment SOP — but you can choose any four customized documents.
Describe what you need on the order form. For binding legal terms, have the result reviewed by a qualified lawyer.
Tell us about your business and what you need — we’ll write it, customized for you.
Start your order →AllBizDoc prepares documents from the information you provide. It is not a law firm and does not give legal advice. For legally binding contracts or regulated matters, obtain local professional legal review before signing.